We make every effort to ship your order within 2 business days. If there will be a delay in orders, we will make sure that is listed on the website. (we do try to take vacations from time to time). Since all items are handmade, if it says we have an item, it will ship! No backorders here!

Please note that we ship only to US addresses at this point. We will ship USPS priority mail service with insurance and tracking. Once USPS shows the package as being delivered, any claims of loss will need to be handled by the customer with USPS. Kerri Beary Products, LLC will not be responsible for any packages or items that are lost or stolen after USPS shows them being delivered.

Certain items may be returned within 14 days of the date USPS shows the package being delivered. Customer must contact Kerri Beary Products, LLC in advance for instructions. Due to the unique nature of our items, certain items cannot be returned. Please contact us with your concerns and we will try to work something out. Any other items that are returned will be shipped back at customers expense via USPS. Customer can decide if they want any extra shipping services that USPS may offer. If an items being returned is damaged or not in resalable condition as determined by Kerri Beary Products, there will be no refund issued. In another other case, a refund will be issued for the item price paid with a 20% restocking fee.